Terms of Service

Last updated: August 5, 2025

1. Acceptance of Terms

By accessing and using Lumina LMS ('the Platform,' 'our Service,' 'we,' 'us,' or 'our'), you accept and agree to be bound by these Terms of Service ('Terms'). If you do not agree to these Terms, please do not use our Platform.

2. Description of Service

Lumina LMS is a multi-tenant learning management system that provides:

  • Course creation and management tools
  • Student progress tracking and analytics
  • Assessment and examination systems
  • AI-powered impact tracking and insights
  • Multi-tenant organization management
  • Certificate and credential management

3. User Accounts and Registration

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 13 years old to create an account
  • One person may not maintain multiple accounts

Account Types

  • Individual Learners: Personal learning accounts with course access
  • Instructors/Trainers: Content creation and student management capabilities
  • Organization Admins: Full organizational control and user management
  • Organization Owners: Billing and subscription management access

4. Acceptable Use Policy

Permitted Uses

  • Creating and delivering educational content
  • Participating in courses and learning activities
  • Tracking and analyzing learning progress
  • Collaborating with other users within your organization

Prohibited Activities

  • Uploading malicious software, viruses, or harmful code
  • Sharing copyrighted content without proper authorization
  • Attempting to gain unauthorized access to other accounts or systems
  • Using the platform for illegal activities or harassment
  • Sharing accounts or login credentials with unauthorized users
  • Reverse engineering or attempting to extract source code

5. Content and Intellectual Property

Your Content

  • You retain ownership of content you create and upload
  • You grant us a license to host, display, and distribute your content through the Platform
  • You are responsible for ensuring you have rights to all content you upload
  • You agree not to upload content that infringes on others' intellectual property rights

Our Content

  • Lumina LMS platform software and features are our intellectual property
  • Our branding, logos, and platform design are protected by copyright and trademark
  • You may not copy, modify, or reverse engineer our platform technology

6. Multi-Tenant Usage

Organization Accounts

  • Organizations receive dedicated subdomains for their LMS instance
  • Organization admins are responsible for managing their users and content
  • Data isolation is maintained between different organizations
  • Custom branding and configuration options are available per organization

Shared Responsibilities

  • Organizations must ensure their users comply with these Terms
  • We provide platform security, organizations manage user access
  • Data backup and recovery services are provided at the platform level

7. Payment and Subscription Terms

Billing

  • Subscription fees are billed in advance on a monthly or annual basis
  • Prices are subject to change with 30 days' notice
  • Failed payments may result in service suspension
  • Refunds are handled according to our refund policy

Free Trials and Plans

  • Free trial periods may be offered at our discretion
  • Trial limitations and conversion terms will be clearly communicated
  • Free plans may have usage limitations and feature restrictions

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Service Availability and Support

  • We strive to maintain 99.9% uptime but do not guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • Support is provided through our help center and support channels
  • Emergency support may be available for critical issues

10. Termination

Termination by You

  • You may terminate your account at any time through account settings
  • Data export options are available before account closure
  • Subscription refunds are subject to our refund policy

Termination by Us

  • We may suspend or terminate accounts for Terms violations
  • Non-payment may result in service suspension and eventual termination
  • We will provide reasonable notice except in cases of severe violations

11. Disclaimer of Warranties

THE PLATFORM IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LUMINA LMS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration or in the courts of competent jurisdiction.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through the Platform or via email. Your continued use of the Platform after such changes constitutes acceptance of the new Terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: legal@luminalms.xyz

Address: Lumina LMS, Legal Department

Support: Contact Form